Terms & Conditions

Terms & Conditions

Last updated: August 2026

Welcome to KenMax Digital Media. These Terms & Conditions ("Terms") govern your use of our website (kenmaxdigitalmedia.com) and any services provided by KenMax Digital Media ("we," "us," "our"). By accessing our website or engaging our services, you agree to be bound by these Terms. Please read them carefully.

1. About Us

KenMax Digital Media is a Kerala-based digital marketing agency offering services including SEO, Google Ads and PPC management, social media marketing, AI video content, website development, graphic design, content writing, analytics reporting, and WhatsApp business automation to clients across Thalassery, Kannur, Kerala, and India.

2. Services

The specific scope, deliverables, timelines, and pricing for any service will be agreed upon separately with each client, typically via a proposal, quotation, or written communication (email/WhatsApp), before work begins. Any service not explicitly included in that agreement is considered out of scope and may be billed separately.

3. Client Responsibilities

To deliver our services effectively, clients are expected to:

  • Provide timely access to necessary accounts, platforms, content, and information (e.g. website admin access, ad account access, brand assets)
  • Review and approve deliverables (content, campaigns, designs) within a reasonable timeframe
  • Ensure that any content, product claims, or business information provided to us is accurate and lawful
  • Make agreed payments on time

Delays in providing access or approvals may affect project timelines and results.

4. Payment Terms

Payment terms (advance, milestone-based, or monthly retainer) will be communicated at the time of engagement. Unless otherwise agreed in writing:

  • An advance payment may be required before work commences
  • Recurring services (such as SEO or social media management) are billed monthly in advance
  • Advertising/ad spend budgets (Google Ads, Meta Ads, etc.) are separate from our service fees and are paid directly to the respective ad platforms unless otherwise agreed
  • Late payments may result in a pause of ongoing services

5. Refunds & Cancellations

Since our services involve time, effort, and third-party costs (ad spend, tools, hosting, etc.), payments already made for work completed or in progress are generally non-refundable. Cancellation of ongoing/recurring services requires prior written notice as agreed at the time of engagement. Any specific refund arrangement will be honored only if agreed in writing at the start of the engagement.

6. No Guarantee of Results

Digital marketing outcomes (search rankings, traffic, leads, ad performance, engagement, conversions) depend on multiple external factors, including but not limited to search engine algorithm changes, market competition, platform policies, and client-side factors (website quality, pricing, industry conditions). While we apply industry best practices and data-driven strategies, we do not guarantee specific rankings, traffic numbers, lead volumes, or revenue outcomes.

7. Intellectual Property

Upon full payment, clients receive ownership/usage rights to the final deliverables created specifically for them (e.g. website, ad creatives, written content), unless otherwise stated. KenMax Digital Media retains the right to showcase completed work (excluding confidential data) in our portfolio, website, or marketing materials, unless the client requests otherwise in writing. Any tools, templates, frameworks, or proprietary processes used by us in delivering services remain our intellectual property.

8. Third-Party Platforms

Our services may involve the use of third-party platforms such as Google, Meta (Facebook/Instagram), LinkedIn, WhatsApp Business, and various marketing/analytics tools. We are not responsible for outages, policy changes, account suspensions, or performance issues caused directly by these third-party platforms.

9. Confidentiality

We treat client business information, account access, and data shared with us as confidential and will not disclose it to third parties, except as required to deliver the agreed services or as required by law.

10. Limitation of Liability

To the maximum extent permitted by law, KenMax Digital Media shall not be liable for any indirect, incidental, or consequential damages (including loss of profits, data, or business opportunity) arising from the use of our services or website. Our total liability for any claim shall not exceed the amount paid by the client for the specific service in question.

11. Termination

Either party may terminate an ongoing service agreement by providing written notice as per the terms agreed at the start of the engagement. Upon termination, the client remains responsible for payment of any work completed or in progress up to the termination date.

12. Website Use

All content on this website (text, graphics, logos, images) is the property of KenMax Digital Media unless otherwise credited, and may not be copied or reproduced without permission. We aim to keep information on this website accurate and up to date but do not guarantee it is error-free at all times.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Kerala, India.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

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